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| We’re pulling back the curtain to unveil the DSF ’20 Chicago Conference Program at a Glance. See what we have been building for you. |
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| REGISTER NOW | ||||
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| OPENING DAY BREAKFAST KEYNOTE | ||||
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| How to Build a Business Case for AI: The Power of Smart Conversational Customer Experiences for Operational Excellence |
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| Leveraging the Communications Center of Excellence to Assemble Omni-Channel Architectures for Seamless Experiences |
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| TECH PANEL: The Transformation of ECM: The Emerging Technologies That Will Alter the Course of Content Management Forever |
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| Office 365: A Governance-Fortified Roadmap from Foundation to Finish | ||||
| Body of Knowledge: Marketing the Forms Management Program | ||||
| Intelligent Form Solutions for Financial Services and the Public Sector | ||||
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| The 5-Year Roadmap for Customer Communications Management | ||||
| The Transformation of Business Operations in an Omni-Channel World |
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| CASE STUDY: Fostering Trust in the Digital Era: How to Mitigate Cloud Security Risk for Your Customer Data |
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| PANEL: Building the Right Stack for Content in the Cloud | ||||
| Forms Management Governance: Staffing and Structure | ||||
| Improving Data Capture | ||||
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| CASE STUDY: Customer Messaging in the Digital World: How Text, Social & Mobile Channels Are the New Reality |
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| CASE STUDY: Building the Value Proposition of IT Modernization | ||||
| CASE STUDY: Modernizing in the Cloud: How to Build, Collaborate & Sell Your SharePoint Online Platform |
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| PANEL: Cloud-Based Content Management Solutions: Next-Gen Implementations |
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| PDF Forms and Data: The Ins and Outs | ||||
| A CASE STUDY IN DIGITAL MAIL: Information Management Strategies and Solutions in State Government |
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| BIRDS OF A FEATHER NETWORKING LUNCHEON | ||||
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| TECH PANEL: Top CCM Disruptors to Watch Out For | ||||
| CASE STUDY: Enhancing Personalization with Technology: How to Drive Digital Communications & E-Wallet Apps for Omni-Channel Experiences |
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| CASE STUDY: Beyond Collaboration: Using Office 365 for Real ECM | ||||
| BODY OF KNOWLEDGE: What Are the Differences Between the Various Types of Analysis in the Forms Development Life Cycle |
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| How Digital Disruption Is Transforming Forms Automation | ||||
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| GENERAL SESSION: Fireside Chat with Northwestern Mutual’s Karl Gouverneur: Using Technology for Digital Innovation |
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| TRIPLE D EXHIBIT FLOOR RECEPTION | ||||
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| The Next Frontier of Omni-Channel in the World of Artificial Intelligence | ||||
| The Impact of Organizational Culture on Automation: Change Management Models for Evolving IT and Operations Ecosystems |
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| CASE STUDY: GOT ROT? How to Achieve ROI for Data Analysis and Content Cleanup |
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| CASE STUDY: A Service-Oriented Approach to Delivering ECM | ||||
| Managing Form Projects | ||||
| Databases: Why, What & Who | ||||
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| PANEL: Designing USPS Intelligent Mail and Secure Destruction into Your Document Workflows |
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| PANEL: Up Your Game for User Adoption: How to Support Your Technology Framework with a Gamification Approach |
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| PANEL: Strategies to Organize Your Digital Workplace Tools, such as Teams, Jira & Slack, for Maximum Productivity |
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| Improving Business Outcomes | ||||
| Digital Process Automation | ||||
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| BITE & BIZ EXHIBIT FLOOR LUNCHEON | ||||
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| CASE STUDY: Harness the Next Stage of AI: Employing Digital Assistants for Content Authoring to Automate Consistent Customer Experiences |
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| PANEL: Top KPIs to Track for Superior Mobile Communication Experiences |
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| PANEL: Making Content Management More Affordable | ||||
| PANEL: Planning Your Future for Forms Management Education | ||||
| Improve Customer Experience with Omni-Channel Form Solutions | ||||
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| GENERAL SESSION: From Proof of Concept to Deployment: Orchestrating Technology Ecosystems and Process Improvement for Enterprise Automation |
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| CONFERENCE COCKTAIL RECEPTION | ||||
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| PLATINUM WAKE-UP BREAKFAST | ||||
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| CASE STUDY: Using AI to Fix Customer Problems | ||||
| 3 Practical Steps to Bridge the Operations and CX Divide | ||||
| CASE STUDY: A Blueprint for Building a Cross- Functional Information Governance Strategy |
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| How to Make the Ask: Building Your Business Case for the Cloud | ||||
| Forms Management Taxonomy | ||||
| Forms Technology Evolution | ||||
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| Refresh Your Digital CCM Strategy with an Open Standards-Based Approach | ||||
| INSURANCE ROUNDTABLE: The Easy Wins for User Experience Design for Fast Outcomes in Your Omni-Channel Strategy |
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| INDUSTRY ROUNDTABLE: Taking Stock of the Privacy Regulations Matrix: What to Put on Your To-Do List for 2021 |
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| The Role of Intelligent Process Automation in the Cloud: RPA, ML, AI & Cognitive Agents |
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| Using the Forms Development Workflow to Help Tailor Forms for Your Audience and User Base |
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| PDF Forms on Mobile Platforms: Limitations and Solutions | ||||
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| Your Customer Communication Design Checklist: How to Evaluate Your Communications for Customer-Centricity |
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| Fix Your Outsourcing Contract for Digital Services: The Most Confusing Clauses You Need to Review |
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| Is there a ROI in Document Management? Calculating the Factors for the Best Return |
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| Migrating to the Cloud: Lessons from the Trenches | ||||
| CASE STUDY: LEAN Principles in Forms Management | ||||
| Enterprise Blockchain: The Next Big Thing | ||||
| Note: Session content and time subject to change. | ||||
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| REGISTER NOW | ||||
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| If you have any questions regarding DSF ’20 Chicago, please call 866.378.4991 or email info@EventEvolution.com |
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