American Salon has retained a leading business benchmarking research firm to field a comprehensive survey to the industry. With literally hundreds of key performance indicators, the study will define the metrics and ratios which distinguish the best-managed salons from the rest. Compare your performance and define areas of growth and improvement for your salon based on what the most successful salons are doing. American Salon will recognize the Best Salons in leading performance categories: • Marketing • Retail • Business Leadership • Customer Service • Training • Technology • Operations • Innovation   A comprehensive educational program focused onpeer-to-peer learning, best practices, idea sharing, key performance indicators and plenty of take-away ideas. Each month, American Salon will reveal some of thesignificant survey findings. We’ll share it with the industryin the pages of the magazine, on the web site and blogs and in a newsletter specifically designed to explore critical business metrics.